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Some ponderings over Marketing world, some comments, and yes... the pyaas for the gyan !
Welcome to the confetti of Marketing World.




When ads forget the connect, focussing on gloss only

On Indian TV sets, two banks are having their re-branding advertisements running. Ideally its not an easy task to change the image of a PSU bank which has been there for long time and has already made a place in people's mind. It can be good or bad, but people have that image firmly in the mind. So one would see the re branding effort to be having a high marketing cost and some of the big ad agencies are roped in to do the magic. And as Union Bank of India and IDBI takes on to refresh their image in this financial turmoil, lets see how one strikes the chord with customer and how one strikes the chord with only viewers while customers are left out in gloss.

Union Bank of India
New Tagline: Your Dreams are not your alone

Background Info
This $13.45bn assets worth bank is one of India's largest state-run banks and is also listed on theForbes 2000. It was inaugurated by Mahatma Gandhi. Starting September 01, 2008, UBI has changed its corporate logo to identify itself differently in changing times.




Critique
Best part about the ad is that it is related to a normal middle class family.The TG (Target Group) group for this bank is largest group of people who would be depositing their savings and maybe salary too, essentially Indian Middle class. These people doesnt calculate the exact benefits in terms of money but focus more on safety of deposits. So the campaign should ideally be targeted for emotional connect and thats exactly where this ad campaign scores. The situations are taken from life of an oridinary person where they are overpowered with emotions from a family member, when this is feeling is connected with bank using tagline 'yours dreams are not your alone' it conveys the point home that bank worries about your hard earned investments as your family member would. 

Endpoint, it drives the point home with the intended customer and hence the money spent on marketing should result in increase in sales; so I would give it 5 stars.


IDBI (Industrial Development Bank of India)
New Tagline: Not just for big boys

Background Info:
Established in 1964 by an Act of Parliament to provide credit and other facilities for the development of the fledgling Indian industry, IDBI is currently the tenth largest development bank in the world. Some of the institutions built by IDBI are The National Stock Exchange of India (NSE), The National Securities Depository Services Ltd. (NSDL) and the Stock Holding Corporation of India (SHCIL) IDBI BANK , as a private bank after government policy for new generation private banks.

Critique
IDBI Bank, true to its name, was mainly an industrial development bank. It has now started focus on its retail banking operations (earlier it was more on Corporate banking, SME solutions and agricultural loans) and hence the campaign. The ad shows that two kids are playing football when the ball lands somewhere beyond. When they go to retrieve it they meet a pachyderm and retreat.

Next day when they start to play, the same elephant comes now with a kiddo elephant.  The baby approaches the ball and starts playing with the kids. And comes the tagline – Not just for the big boys.

Am sure most of the people will like the ad, thanks to the affection angle and presence of a kid elephant. I agree its fun to watch, but the good charm ends here. How many of the viewers will goto IDBI bank on viewing this account and put their savings there? How many will understand that ad wants to convey to its target group, same middle class, that not only big corporates but they too can use savings account there and other investment services. Even if its for upper middle class, I really dont see any effect; unless the ads start coming in channels like NDTV, Moneycontrol and Economic Times. Nevertheless the targets will be given to sales team for opening accounts and it has to be done by hook or crook. So eventually the money spent on marketing wont contribute efficiently to balance sheet. I would give 2 starts to it.

Also whatever they do on media, it needs to be backed by warm customer service in the branches as marketing isnt just advertisement alone! (remember Kotler?)

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posted by Jas @ 5:08 PM, ,