Marketing Confetti by Jasginder Singh

Lufthansa banks on rumors
Friday, November 16, 2007

One of the very novel ways to involve your customer with your brand/ product is to come out with something interesting that most of your intended customers will like to be involved in and then bring yourself in. Many companies do it by way of "Issued in public interest" or "For more information on this (non product) contact us at xyz" which may happen for some awareness or plain virals. Such methods do not call out at the customers showing off their features or benefits, in fact its mainly not about the product at all, it caters to the peripheral persuasion method. Even though you may not be going for the product/service but still you may end up 'consuming' it.

This idea bird has pecked Lufthansa (Airlines) also and as a result it has launched RumorTravels, a campaign which highlights the prevailing stereotypes about countries around the world. We all have such stereotypes for the countries, something that we have been hearing or reading since childhood like many of my friends whom I met during my French exchange program thought that many people in India still travel by elephants! (and I affirmed some, telling them that I have a pet elephant which I got as a gift when I turned eighteen, the age when one gets a driving license in India). Then I have heard a lot about the Italian gentlemen pinching the bottoms of damsels, Paris being a city where people are just lost in romance 24X7! These are the things that "You'll never know if you don't go.", as summed by the tagline of the campaign. In several videos, countries such as Sweden, Germany and France are imagined by would be travelers.

To pep up the viewership and following, there's also a contest which encourages people to submit rumors about a foreign country in the form of a video or a story for chance to win two round trip tickets from the U.S. to anywhere in Europe. I reached a bit too late for the contest, but still the results are coming.

In case you have always thought of Paris as City of Love, thinking romance is everywhere - from metro trains to jail, then here is a video clip for you. Is Paris really the City of Love and Romance?

But what remains to be seen is that how much additional traffic does this kind of campaign bring to Lufthansa, I haven't checked the fares of it much but I have an opinion that whosoever will be pulled up by the campaign and decide to go to that destination will be a common man going for non business reason. This category will be more inclined towards the usage of low cost airlines. But there is no point putting sausages on bar-be-cue without first arranging for coal, so Lufthansa, after taking the low cost route in 2005 does provide a strong reason to fly it with this campaign.

Addendum
Low cost-No frills concept was triggered by Southwest--which actually jumped the gun on deregulation, taking advantage of Texas' enormous size to avoid onerous interstate commerce regulations--ushered in the low-cost revolution with four revolutionary insights:
1) Flying just one type of aircraft will save a company millions on maintenance and bulk purchasing.
2) Point-to-point flights between smaller airports, rather than hub-and-spoke operations centered on a single large airport, allow each airplane to be used for several more flights a day, and more cheaply.
3) Passengers will appreciate the elimination of perks such as business lounges and free meals if the savings are passed on directly to them with a smile.
4) Air travelers will flock to the lowest prices, period.

And the impact? By the late 1990s, Southwest was the world's richest and most profitable major airline, inspiring successful copycats (such as JetBlue) and even forcing money-bleeding behemoths like United Airlines to launch low-cost hopefuls like TED. Lets see how Lufthansa addresses this market now!

Labels: Marketing Practices, New Trends, Viral